Terms of service

Terms of Service

Welcome to WagSteady. By placing an order at wagsteady.com you agree to these terms.

Orders & payment

All prices are in US dollars. Payment is captured at checkout. We reserve the right to cancel and refund any order (for example, suspected fraud or a pricing error).

Shipping & delivery

Shipping timelines are described in our Shipping Policy. Delivery estimates are estimates, not guarantees, though our lost-package promise in the Shipping Policy always applies.

Returns & refunds

Our 30-day guarantee is described in the Return and Refund Policy.

Product use

The Chill Mat is a comfort product for pets. It is not a medical device and does not replace veterinary care. If your pet shows signs of heat distress, contact a veterinarian immediately.